I started a new job at a law firm that specializes in social security disability 7 ½ weeks ago. I was so excited; I had been looking for a job like this for over a year. It seemed like a miracle. When I started I was hired to work 20 hours a week managing medical records and billing among other duties. I was determined to have a positive attitude and make it work.
I started working with the legal assistant Camellia. Training with Camellia was difficult. She had a hard time answering my questions. She would somethings tell me one thing and then it would turn out not to be correct. I asked my boss George several times about setting up a time to train me how to do the billing and he kept putting it off. Then at the staff meeting on Friday, George say that I was not progressing fast enough in front of everybody. It was embarrassing.
Then a week later George called me into his office and asked me to start working 5 hours a day because the other legal assistant Jennifer has some medical issues and would only be working part time until she recovers. He asked me to take on more responsibilities. I told him in a nice professional way that I Camellia was not training me and I asked her every single day to please train me and give me a chance. He just told me to keep asking her. I also mentioned that I have asked him multiple times to be trained to do billing. He said that I just need to keep asking him.
The next week I was told that Jennifer would be out a few days and I would be doing intakes. When I started the job I especially asked if I would be doing screenings and they say that would not be part of my job duties. I hate screening. After Jennifer trained me they said that I would be backup for intakes. The next day Jennifer was out and the next day after that. That Friday George called me into his office and said that Jennifer has emailed him at 5 o’clock the previous day quitting. He offered me a full time position as a case manager. I said that I would sleep on it and let him know the next day. I try not to make hasty decisions.
I spoke with him the next day. I agreed to take the job. I was able to argue a dollar raise. I was so proud of myself. We agreed that I would start my full time status on April 20 when the new pay period started. I was so excited. I finally felt like things were turning around.
The next week I weekend my usual 25 hours a week. I took on all of the intakes and faxes. Jennifer had over 400 faxes and emails that have not been dealt with. It was crazy. That week they told me that they hired a woman to work part time and she would be starting Monday.
The next week I started full time. It was chaotic. I asked George if I could get a list of my job duties and responsibilities now that I was going to be a case manager. He said that once the new girl was settled than we would sit down as a group and divide of responsibilities. I hate intakes and I am terrible at it. It is a struggle but I always do the best I can. Also when the new girl started I was tasked teach her the screening process and help her with an issues with Prevail, our case management software. She was supposed to take over most of the intakes. She needed a lot of help but I did not mind. Still even though I had a lot going on that week but I still kept asking Camellia to train me and let me take on more case manager responsibly. She just told me to follow up on medical records. I showed up at 6:45AM in the morning and worked till 4:30 PM busty my butt to get organized and get stuff done. So many things have been falling through the cracks for months and I worked my tail off to correct it. I was stupid enough to think that if I worked hard they would give me a chance.
Now I bring us to this week. I had finally developed my own system of doing things and was a head. I thought this week would finally be able to start being a case manager. The new girl was supposed to start taking over the intakes but she was being trained by the attorney to do initial applications so I was still suck with intakes. It kind of bothered me that I had been begging to be trained for weeks and everything I have been shut down. Also she got a list of duties, something I have been asking for since I started. The new girl was out sick the next two days. I kept up with medical records and my other duties. It turned out that we were not receiving medical records because no one was paying the pre pays for records. (Pre pays are a payment that has to be paid in advance to a company before they will send you the records.) I spoke to the lady in the office that handles finances and she is the one that brings them to George’s attention. There were some records that he needed urgently and I told him to get the records we needed to pay the pre pay and he screamed at me. I was extremely upset. Then Thursday rolled around and George called me into his office. It was not good.
He told me that the girl, Amy that had my position before me and had quit was coming back. I would no longer be a case manager. He said I was not ready to be a case manager. I was not doing a good job with the medical records or intakes. He did not think that I was cut out to be a case manager. I was not aggressive enough. For example, when I was following up with a medical facility, they said that they mailed the records on April 23 and we had not received it. He said that I was native to believe that and should have pushed the facility harder. I explained to him that if he read the notes he would know that she gave me a tracking number for records that she mailed and it checked out. I also asked if she could fax the records but she informed me that it was against their policy. She even asked her supervisor if they could an expectation due to the circumstances. Unfortunately he said no. I also followed up with the lady that gets our mail and the mail facility that we use is in the process of move and mail is being delayed. I also asked Camellia if there was other possible way to get the records. He said that they were probably lying to me. I bust my butt to get these medical records and document everything. George does not read any of my notes. He also said I had to be a “detective” when I am getting information from clients about were they have received medical treatment and that when I receive medical record I need to read through them and look for other possible providers. I have never be asked to call a client and ask about medical history. I have asked Camellia if I could but she has always done it. Also I am not a mind reader If he wanted am to read though the medical records and look for other medical providers than he should have asked me to.
He told me that Amy and Camellia would be spitting the clients in half. Amy would do all of her own stuff. I would still be doing the medical record request for Camellia and assisting her will other duties. I did not understand why Camellia will have half as many clients and I’ll still be doing her grunt work. One time I heard Camellia on the phone with a client. I think the client asked her what she did because she said that her job was to gather medical records for the attorney. I don’t mind doing medical records but my issue is that they just told me I was doing a bad job and I have some issues working with Camellia. (These issues I will get into later.) Also the intern is leave and he wants me to take over the intern’s job of scanning and filing. The part time VA attorney also lost her intern and I will be taking over those responsibility. Then to add insult to injury Amy is getting her old desk back. I am being moved to the VA file room which is a closet size room.
I was extremely upset. I go to work every day with the mindset of “today I am going to be the best that I can be.” I get to work early and work all day giving 100%. It is hard to hear that I am failing at my job when I am doing the very best that I can. I understand that Amy is more experienced than I am but did they have to tear me down? It is so frustrating. It is insulting that she quit and I am getting kicked out of my desk. I’m embarrassed. I was hired on full time as a case manager and then less than two weeks later I demoted to an intern. I feel like I am being tossed aside like garbage.
Then the next day was Friday. I should have called in I was extremely angry. I am not good at hiding my emotions. They asked me to order some medical records and I said that I did not feel comfortable doing the medical records since I am doing an unacceptable job. Then I had a sit with Millie, George’s right hand. I told her the truth. I was devastated. I wanted to be a case manager and when they offered me the position I was thrilled and it was devastating to have it taken away less two weeks later. It is unfair for them not to expect me to be disappointed. I feel like I really got screwed over.
Then it got worse, I completely lost my shit. I was sitting at my desk following up on medical records. I have been calling this government facility at least twice a day for over a week in order to get some records. I finally got a hold of a real live person and there was an issue about the attorney’s qualifications. I tried to explain and she did not understand. I had to put her on hold to get some answers; last time that I put her on hold she hung up on me. I was trying to ask Camellia to answer a question about the attorney’s qualifications. She was talking to the intern and I was trying to ask her a question. She just ignored my question and asked what the client’s name was. Why does it matter? It was a general question about the attorney. I got really frustrated. The intern said “OMG that was scary. You need to take a 5 to 10 minute break.”
I feel bad for snapping at Camellia but I am frustrated with her. I blame her a little bit for losing my position. I have been begging her every single day seen I have started to train me and all she will let me do is her grunt work. Working with her is frustrating. For example the other day, I was following up on records for an upcoming case and I was going through the records in the file one of the records was missing. I started freaking out. This was one of my biggest fears. I am always carful when filing. I looked though all of the files that had been pulled for upcoming hearings. I still could not find it. I asked Camellia if she had them and she said no. She chastised me for losing the records. She said that I should call the facility and get them to resend the records and if not I would have to though every single file in the office. I called the facility and they said that I would have to resend the request and we would get the records in 4 weeks. We needed the request today. I asked Camellia if there was anywhere else they could be. Then 10 minutes late after she tells me that she has the record on her desk the whole time. She never apologized. She does shit like this every day and all day. This is just the tip of the ice berg. She asked me to order a client’s high school records that graduated several decades ago. I had only one record request for school records before and it was a special case so I her double check this one. Then last week I called the school and the lady told me that they could not process records for non-current schools and referred Mecklenburg School Records and it takes 4 weeks. The prehearing was three weeks away. I asked the finance lady to get George to write a check today. Then I explained the situation to Camellia and she said “oh, yea you should have sent the request to Mecklenburg School Records in the first place.” Are you kidding me, why did she not tell me that when she asked me to order the records? How would I know that?
Now I don’t what to do. I like what I do but I feel like this firm has been jerking me around since I started. I feel like they do not care about me as an employee. They tossed me to the side like garbage. I’m embarrassed. They told everyone two weeks ago I would be a case manager and now I am taking over the intern’s job and moving into a file room. I worry how this effect my relationships with my other coworkers. I know that I have to leave this job. I feel bad I seem to just job from job to job. I don’t want to do that. I want a long term job. When I started this job I wanted to tough it out not matter happened but I never thought something like this would happen. This is not a company that I want to work for long term. The question is how to get out. Part of me just to put in my two weeks’ notice on Monday. The other idea that I have is to try to go to part time until I can get another job. I just don’t know how long I can tolerate it. I’m extreme anxious and on edge at work. Either way I am still working at my inventory job and could go back to working there. I don’t know what to do. I hate myself and wish I could better. I try so hard but constantly fail. I’m a loser and a waste of space.